FAQ
Useful answers for your next growing moment.
What does Ravenfable offer?
Gardening essentials organized around planting, watering, tending and supporting plants. Browse All Products or explore a task-focused collection to find a starting point for your space.
How do I choose the right item?
Begin with the task, the plants you care for and the room you have available. Read the listing and ask about any essential measurement or compatibility detail that is not provided. Our How to Choose page offers a practical checklist.
Are the plants and styling accessories included?
Only items explicitly listed as part of the purchase are included. Surrounding plants, pots, soil and scene accessories are display props unless the listing says otherwise.
How should I care for garden tools?
Clear loose debris, follow the supplied cleaning guidance and store equipment in a suitable sheltered place. Check working surfaces and fittings before each session. See Garden Tool Care and Garden Use & Safety for general guidance.
Where do you deliver?
We offer delivery to the United States. Address eligibility and available methods are shown at checkout. Prices and the shipping charges below are in USD.
How long does standard delivery take?
Preparation and transport are separate
| Stage | Planning window | When it begins |
|---|---|---|
| Order preparation | 5-10 business days | After order/payment confirmation, subject to needed information |
| Standard carrier transport | 10-15 business days | After dispatch |
| Combined standard planning window | 15-25 business days | Preparation plus transport |
These are planning estimates rather than guaranteed arrival dates. Business days exclude weekends and relevant holidays. Read the Shipping Policy for delays, tracking and address changes.
How much is shipping?
Standard shipping is $5.99 when the discounted merchandise subtotal is below $50, and free at $50 or more. The threshold excludes taxes and shipping. Expedited is $7.99 where available; it does not remove preparation or provide a guaranteed arrival date.
Can I change or cancel my order?
Use our contact form promptly with your order number and the requested change. We will check the stage of preparation and dispatch; changes cannot be guaranteed. See Order Changes & Cancellations.
How do I request a return?
Contact us within 30 days of receipt before posting anything back. Personal preference return postage is paid by the buyer. The company return address is in Hunan Province, China. Approved refunds are processed to the original payment method within 10 business days after return receipt, with bank posting time additional.
What if an item arrives damaged or incorrect?
Email your order number, a description and photographs where useful. Keep the item and packaging while we investigate and discuss an appropriate resolution. Mandatory consumer rights remain unaffected.