US Garden Shipping Policy
Updated November 10, 2026. Plan your garden purchases with a clear view of preparation, delivery charges and carrier timing.
Where we deliver
Ravenfable accepts delivery orders for the United States. Address eligibility and available delivery methods are shown at checkout. We do not promise delivery to an address where no service is offered.
Shipping charges in USD
- Standard shipping: $5.99 for a discounted merchandise subtotal below $50.
- Free standard shipping: discounted merchandise subtotal of $50 or more.
- Expedited shipping: $7.99 where available at checkout. A guaranteed expedited arrival date is not offered.
The threshold uses the merchandise subtotal after discounts and excludes shipping charges and taxes.
Preparation and transport are separate
| Stage | Planning window | When it begins |
|---|---|---|
| Order preparation | 5-10 business days | After order/payment confirmation, subject to needed information |
| Standard carrier transport | 10-15 business days | After dispatch |
| Combined standard planning window | 15-25 business days | Preparation plus transport |
These windows are planning estimates, not guaranteed arrival dates. Preparation and transport are consecutive stages: transport does not begin when the order is placed. Business days exclude weekends and relevant public holidays. Missing information, payment review, customs, weather and carrier disruption can extend these estimates.
Expedited orders
Choosing an expedited carrier service does not remove order preparation. Any service information available for your address appears at checkout. Contact us before ordering if your purchase is needed for a specific date; we cannot guarantee an unconfirmed delivery deadline.
Dispatch and tracking
Dispatch and tracking information, when available, is sent to the email used for your order. A carrier label may be created before the first physical scan. Allow time for scans to appear, and contact us with your order number if progress stops or the planning window passes.
Address changes and cancellations
Check your full delivery address before payment. Email us promptly for changes or cancellations. We will check the stage of preparation and carrier handoff; a request cannot be guaranteed after work has progressed. See our Order Changes & Cancellations page.
Delayed, missing or damaged parcels
Contact us with the order number, tracking information and a description of the issue. For visible damage, retain the packaging and photographs where possible. We will investigate with the delivery partner and discuss an appropriate resolution. Please also check safe places and the carrier delivery notice for an order marked delivered. Mandatory consumer rights remain unaffected.
Taxes and import charges
Taxes collected by the store are displayed at checkout. If an authority assesses import charges separately, responsibility is determined by the order information and applicable law. We do not promise that every shipment is exempt from such charges.
Returns after delivery
Request a return within 30 days of receipt and contact us before sending an item back. See the Return & Refund Policy for eligibility, postage and refund processing.
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