Order Changes & Cancellations

What to include

Use our contact form with your order number, checkout email and the exact change requested. For an address correction, provide the full corrected address. Do not send payment card details.

Before dispatch

We will check whether preparation has progressed far enough to prevent a change. Changes to items, quantities, address or cancellation cannot be guaranteed. A request is not complete until we confirm what can be done.

After carrier handoff

We may be unable to redirect or stop a parcel. Carrier options depend on the service and destination. Contact us for guidance and consult the Return & Refund Policy if you no longer want the item.

Payment and price differences

If a change affects the total, we will explain the available options before proceeding. Any approved refund is made to the original payment method; bank posting times may vary.

Unable to fulfil an order

If we cannot fulfil an order, we will contact you and arrange any refund due. These procedures do not remove mandatory consumer rights or rights arising from a binding contract.

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